Refund policy

Last updated: July 29 2026

At Revived Smiles, your satisfaction is our top priority. Every custom appliance is uniquely crafted from your impressions. Just like at the dentist, it can take a short time to adjust to a new appliance, and we want you to feel confident in your smile. That's why every custom appliance is backed by our 60-Day Smile Guarantee.

60-Day Smile Guarantee

How it works. Your 60-Day Smile Guarantee begins the day you receive your final custom appliance. If you're not fully satisfied, we'll work with you to make it right.

Adjustment process (included). Because each appliance is made from your unique impressions, some cases may require a short adjustment period or a minor modification to achieve the best fit. If you experience discomfort or fit issues, our team will guide you through the adjustment process at no additional cost.

Guarantee eligibility. To qualify for the Smile Guarantee, you must first allow for an adjustment and follow the recommended evaluation period to ensure proper fit and function.

Money-back guarantee. If, after the adjustment and evaluation period, you're still not satisfied, you may return your appliance within 60 days of receiving it for a full refund.

To receive a refund, you must return both:

• Your custom appliance, and

• The models of your mouth

Once we receive and inspect your return, your refund will be issued to the original form of payment.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exclusions (Not Covered by the 60-Day Smile Guarantee)

The Smile Guarantee does not apply in the following situations:

• Lost, stolen, or discarded items. A refund requires the appliance and your mouth models to be returned. We cannot refund items that are not returned.

• Damage unrelated to a manufacturing defect. Breakage or damage caused by misuse, accidents, improper care, or normal wear is not covered. Revived Smiles will determine whether an issue is a manufacturing defect or accidental damage.

• Third-party alterations. Any appliance that has been adjusted, modified, tampered with, or repaired by anyone outside of Revived Smiles is not eligible.

• Changes in dental structure. The guarantee does not cover changes in your mouth after the appliance is made, including but not limited to tooth extraction, tooth breakage, or any other dental procedure that alters the fit of the appliance.

These conditions void the guarantee, and the product will no longer be refundable.

Impression Kits and Orders in Progress

Impression kit returns. Impression kits may be returned only if they are unopened and unused with all original contents. A $10 shipping and handling fee will be deducted from your refund. Opened or used kits are not eligible for return due to health and hygiene considerations outside of our control.

Refunds before you receive your final appliance. If you request a refund on a custom appliance order more than 30 days after your purchase and you have not yet received your final appliance (for example, you are still completing the impression process), the price of the impression kit ($49) will be deducted from your refund. Refunds requested within 30 days of purchase are issued in full. Once you receive your final appliance, the 60-Day Smile Guarantee above applies.

Product Subscriptions

Some products are available as recurring subscriptions. All return, refund, and eligibility rules in this policy apply to subscription orders.

• Minimum commitment. Subscriptions must renew at least once before they can be cancelled, paused, or skipped.

• Managing your subscription. After your first renewal, you can cancel, pause, or skip future shipments at any time through your account on our website. You can also contact us at info@revivedsmiles.com for help.

Gift Cards

All Revived Smiles gift cards are:

1. Non-refundable. Gift cards cannot be refunded once purchased. We cannot offer cash back or credit refunds on any gift card transaction.

2. Non-returnable. Gift cards cannot be returned or exchanged for a different denomination or product.

3. Non-transferable. The value of a gift card cannot be transferred to another card or converted into another form of payment.

4. Lost or stolen cards. Revived Smiles is not responsible for lost, stolen, or damaged gift cards, and such cards will not be replaced or refunded.

5. Validity. Gift cards do not expire and can be used toward any purchase at Revived Smiles, including partial dentures, retainers, and nightguards.

6. Balance inquiries. To check your gift card balance, contact our customer service team.

7. Final sale. Purchasing a gift card is a final sale and is exempt from our standard return policy.

Smile Care Protection Plan

• Before your final appliance arrives. Protection Plan payments are refundable only if you have not yet received your final custom appliance.

• After your final appliance arrives. Once you receive your final appliance, your Protection Plan is considered active, and payments are no longer eligible for refund.

• If your appliance is refunded. If a fulfilled custom appliance order is refunded, your Protection Plan subscription will be cancelled immediately. You will not be billed further, but payments already made are non-refundable.

• Non-transferable. The Protection Plan cannot be transferred to another person or order.

• Questions or requests. To start a Protection Plan request, email info@revivedsmiles.com with your order details and our team will guide you through the process.

Other Non-Returnable Items

• Easy Denture products cannot be returned or refunded unless completely unused and the original packaging remains unopened with all seals and tape intact. This policy is in place due to health considerations outside of our control.

• Teeth Whitening Gel Kits may be returned only if unused and unopened with all seals and wrapping intact.

• Revived Smiles Cleaning Tablets may be returned only if unused and unopened with all original seals intact.

Free Warranty (Included with Purchase)

Custom-Made Appliance Warranty

At Revived Smiles, we take pride in the quality and craftsmanship of our custom-made appliances. To ensure your satisfaction and peace of mind, every custom appliance includes the following warranty coverage.

Coverage:

• Adjustments and remakes. Every mouth is different. While our appliances are made from your impressions, adjustments may be needed to achieve the best possible fit. We offer free adjustments or remakes; however, certain accommodations may be beyond our control due to the limitations of your dental anatomy, and in some cases specific adjustments may not be possible. Please contact us with any adjustment request.

• Manufacturing defects. We stand behind our workmanship and materials. This warranty covers manufacturing defects. If you believe your appliance has a manufacturing defect, contact us for an assessment.

Determination of coverage. Revived Smiles will determine whether an issue is covered under this warranty. Our team will evaluate the appliance to distinguish between manufacturing defects and excluded damage.

Keep your mouth models and your appliance. Please keep your mouth models and your final appliance, and do not throw either away. We use them to complete adjustments and recrafts. If you no longer have them, an additional fee may be required and processing may take longer.

Exclusions. This warranty does not cover:

• Loss or theft

• Damage from accidents, improper use, or negligence

• Tampering, modifications, or repairs by anyone not authorized by Revived Smiles

• Changes in dental structure after the appliance is made, including extractions, tooth breakage, or other procedures that alter fit

How to claim. To make a warranty claim, contact us within 60 days of receiving your custom appliance with your order details and a description of the issue. We may request photos or require the appliance to be returned for assessment.

Limitations. This warranty is non-transferable and applies only to the original purchaser.

Questions?

Email us at info@revivedsmiles.com and our customer support team will be happy to help.