Refund policy

Last updated: September 29 2026

At Revived Smiles, your satisfaction is our top priority. Every custom appliance is uniquely crafted from your impressions. Just like at the dentist, it can take a short time to adjust to a new appliance, and we want you to feel confident in your smile. That's why every custom appliance is backed by our 60-Day Smile Guarantee and included warranty.

How our coverage works. Your appliance comes with two forms of protection that work together. The 60-Day Smile Guarantee covers refunds if you're not satisfied after we've had the chance to perfect your fit. The included warranty covers adjustments and remakes. Both are built around one principle: reach out to us promptly. The 60-day window is designed to give you enough time to complete multiple adjustments and remakes if needed. 

60-Day Smile Guarantee

How it works

Your 60-Day Smile Guarantee begins the day you receive your final custom appliance, determined by the delivery date on the tracking number associated with the shipment. If you're not fully satisfied, we'll work with you to make it right.

Adjustment process (included)

Because each appliance is made from your unique impressions, some cases may require a short adjustment period or a minor modification to achieve the best fit. If you experience discomfort or fit issues, our team will guide you through the adjustment process at no additional cost.

Guarantee eligibility

To qualify for a refund under the Smile Guarantee, at least one adjustment process must be completed within your 60-day guarantee period. This means you must request an adjustment, and return both your appliance and mouth models to Revived Smiles, within 60 days of receiving your final custom appliance. Appliances and models received after your 60-day guarantee period has ended are not eligible for a refund. Revived Smiles may apply reasonable discretion to returns arriving at or near the deadline.

The 14-day response window

Once we provide the materials or instructions needed to move your adjustment or remake forward, you have 14 days to respond or return your appliance to us. If we do not hear from you within 14 days, that adjustment cycle is closed. Any later request is treated as a new request and remains subject to the 60-day guarantee period above.This is especially important for 60-Day Smile Guarantee requests: if a service cycle closes for non-response and your next request falls outside your 60-day guarantee period, you will no longer be eligible for a refund.

Money-back guarantee

If, after completing the adjustment process described above, you're still not satisfied, you may request a refund within your 60-day guarantee period. To receive a refund, you must return both your custom appliance and the models of your mouth. Once we receive and inspect your return, your refund will be issued to the original form of payment. Subject to the exclusions below.

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exclusions (Not Covered by the 60-Day Smile Guarantee)

The Smile Guarantee does not apply in the following situations:

Lost, stolen, or discarded items. A refund requires both your appliance and your mouth models to be returned. If you have lost, thrown away, or otherwise cannot return either your appliance or your models, the order will not be eligible for a refund.

Adjustment cycles closed for non-response outside of the 60-day window. If you do not respond or return your appliance within 14 days of our providing adjustment materials or instructions, that adjustment cycle is closed and any later request is treated as a new request.

Damage unrelated to a manufacturing defect. Breakage or damage caused by misuse, accidents, improper care, or normal wear is not covered. Revived Smiles will determine whether an issue is a manufacturing defect or accidental damage.

Third-party alterations. Any appliance that has been adjusted, modified, tampered with, or repaired by anyone outside of Revived Smiles is not eligible.

Changes in dental structure. The guarantee does not cover changes in your mouth after the appliance is made, including but not limited to tooth loss, extraction, tooth breakage, or any other dental procedure that alters the fit of the appliance or changes the dental structure.

These conditions void the guarantee, and the product will no longer be refundable.

Order Cancellations

You may cancel your order at any time up to the date you receive your appliance. If you request cancellation after your appliance has been completed and shipped, your cancellation will be treated as a return: you must send your appliance and mouth models back to Revived Smiles, and your refund will be issued once we receive and inspect them, the appliance must be unopened and unused, otherwise the return will be subject to the rules of our Smile Guarantee.

Impression Kits and Orders in Progress

Refunds before you receive your final appliance.
If you request a refund on a custom appliance order more than 30 days after your purchase and you have not yet received your final appliance (for example, you are still completing the impression process), the price of the impression kit ($49.99) will be deducted from your refund. Refunds requested within 30 days of purchase are issued in full. Once you receive your final appliance, the 60-Day Smile Guarantee above applies.

Product Subscriptions

Some products are available as recurring subscriptions. All return, refund, and eligibility rules in this policy apply to subscription orders.

Minimum commitment. Subscriptions must renew at least once before they can be cancelled, paused, or skipped.

Managing your subscription. After your first renewal, you can cancel, pause, or skip future shipments at any time through your account on our website. You can also contact us at info@revivedsmiles.com for help.

Smile Care Protection Plan

Before your final appliance arrives. Protection Plan payments are refundable only if you have not yet received your final custom appliance. Excludes original purchase/activation and month of delivery. 

After your final appliance arrives. Once you receive your final appliance, your Protection Plan is considered active, and payments are no longer eligible for refund. Like any coverage, your Protection Plan provides its benefit for each month it is active — past payments cover the months you were protected and are not returned when you cancel.

If your appliance is refunded in full. If a fulfilled custom appliance order is refunded in full, all Protection Plan payments made up to that point will also be refunded, and your subscription will be cancelled. You will not be billed further.

Non-transferable. The Protection Plan cannot be transferred to another person or order.

Questions or requests. To start a Protection Plan request, email info@revivedsmiles.com with your order details and our team will guide you through the process.

Gift Cards

All Revived Smiles gift cards are Non-refundable. Gift cards cannot be refunded once purchased. We cannot offer cash back or credit refunds on any gift card transaction.

Non-returnable. Gift cards cannot be returned or exchanged for a different denomination or product.

Non-transferable. The value of a gift card cannot be transferred to another card or converted into another form of payment.

Lost or stolen cards. Revived Smiles is not responsible for lost, stolen, or damaged gift cards, and such cards will not be replaced or refunded.

Validity. Gift cards do not expire and can be used toward any purchase at Revived Smiles, including partial dentures, retainers, and nightguards.

Balance inquiries. To check your gift card balance, contact our customer service team.

Final sale. Purchasing a gift card is a final sale and is exempt from our standard return policy.

Other Non-Returnable Items

Easy Denture products cannot be returned or refunded unless completely unused and the original packaging remains unopened with all seals and tape intact. 

Accessories may be returned only if unused and unopened with all original seals intact.

Free Warranty (Included with Purchase)

Custom-Made Appliance Warranty

At Revived Smiles, we take pride in the quality and craftsmanship of our custom-made appliances. To ensure your satisfaction and peace of mind, every custom appliance includes the following warranty coverage.

Coverage:

Adjustments and remakes.

 Every mouth is different. While our appliances are made from your impressions, adjustments may be needed to achieve the best possible fit. We offer free adjustments or remakes; however, certain accommodations may be beyond our control due to the limitations of your dental anatomy, and in some cases specific adjustments may not be possible. As long as your first adjustment request is made within your 60-day guarantee period, there is no deadline to complete further refinement — we'll continue working with you on fit well beyond 60 days if needed (subject to 14-day grace period).

Manufacturing defects.

We stand behind our workmanship and materials. This warranty covers manufacturing defects. If you believe your appliance has a manufacturing defect, contact us for an assessment.

Determination of coverage.

 Revived Smiles will determine whether an issue is covered under this warranty. Our team will evaluate the appliance to distinguish between manufacturing defects and excluded damage.

Keep your mouth models and your appliance.

Please keep your mouth models and your final appliance, and do not throw either away. Both are needed to complete adjustments and recrafts. If you no longer have them, your smile guarantee will be voided. You will need to take new impressions before we can proceed, which will incur an additional fee — including but not limited to the cost of a new impression kit and any related shipping costs. Loss of your models or appliance also affects your eligibility under the 60-Day Smile Guarantee (see Exclusions in Smile Guarantee).

The 14-day grace period. (For requests made outside of our 60-Day Smile Guarantee)

We understand that it may take some time to adjust to your new appliance but in most cases you will know if an adjustment is required within the first week of receipt. There is a 14 day grace period to reach out for an adjustment after receiving your new or previously adjusted appliance. If you do not reach out within that timeframe we will assume that your appliance fits and your case will be closed, closed adjustment cases cannot be reopened. 

Once we provide the materials or instructions to move your adjustment or remake forward, you have 14 days to respond or return your appliance. If we do not hear from you within 14 days, that service cycle is closed, and any later requests will be denied. 

For example: If an adjustment is made and received on the 56th day of the 60-day window and we do not hear from you after 14 days after receiving your newly adjusted appliance, we will consider your case closed and you will not be eligible for further refinement. 

Exclusions.

This warranty does not cover (applies to all products and related items covered in this warranty):

• Loss or theft

• Damage from accidents, improper use, or negligence

• Tampering, modifications, or repairs by anyone not authorized by Revived Smiles

• Changes in dental structure after the appliance is made, including tooth loss, extractions, tooth breakage, or other procedures that alter fit

How to claim.

To request an adjustment or remake, contact us with your order details and a description of the issue. Adjustment and remake requests made within your 60-day guarantee period are not limited to that period to complete (subject to 14-day grace period) — we'll continue working with you on fit afterward. Adjustments made after your 60-day guarantee period do not restore refund eligibility. To report a manufacturing defect, contact us as soon as you notice the issue. We may request photos or require the appliance to be returned for assessment.

Limitations. This warranty is non-transferable and applies only to the original purchaser.

Questions?

Email us at info@revivedsmiles.com and our customer support team will be happy to help.